For aerial repairs, new installations, satellite work, communal television, CCTV, TV wall mounting or Starlink installation, call free on 0800 206 2385. Finchley Aerials covers North and North West London. A clear description of your requirements helps us discuss the right service and what will be needed at your property.
You do not need technical knowledge or a diagnosis before calling. Your postcode, property type and a few observations are usually the most helpful starting points. We will discuss availability, access and the next steps without assuming that every picture problem needs a new aerial or that every installation can be completed under the same conditions.
Start with your address and the work required
Give us the full postcode and explain whether the property is a house, converted flat, purpose-built block or business premises. Mention the floor level and whether the installation serves only your property or several homes. Those details help us understand the likely access and whether communal authorisation may be involved.
Next, describe the outcome you want: restore missing channels, add a television point, mount a screen, position cameras or install compatible Starlink equipment. If several tasks are planned, mention them together. We can consider the requirements as a whole, while being clear that access, parts and complexity may prevent completing everything in one visit.
For a fault, describe the pattern you have noticed
Tell us when the problem started and whether it is constant or intermittent. Does it affect every television, one room, all channels or a particular group? Describe the on-screen message and whether sound also disappears. Note any relationship to rain, wind or time of day without assuming that one pattern proves the cause.
Mention recent building work, scaffolding, a new television, moved furniture or changes to cabling. If neighbours on a shared system have the same problem, that is useful information too. Avoid repeated retuning during complete signal loss: keeping the original symptoms and channel information can make the eventual investigation more informative.
For new work, explain the equipment and location
For television or satellite work, provide receiver model details where available and say which rooms need service. For wall mounting, tell us the screen model, intended position and what you know about the wall construction. Describe any preference for cable concealment before assuming it is possible within the existing finishes.
For CCTV, explain which entrances or areas need coverage and whether remote viewing is important. For Starlink, identify the equipment you have and any obvious trees or buildings near the proposed location. We assess compatibility and practical positioning rather than guarantee a result based only on a product name or a photograph.
TV wall mounting →CCTV installation →Starlink installation →
Tell us about access, ownership and permissions
Mention roof access restrictions, narrow passages, parking arrangements, controlled entrances and any scaffolding already in place. Tell us if keys or a concierge are needed for service cupboards. Existing scaffolding is not automatically suitable for our work; its access, condition and permitted use still need consideration before anyone relies on it.
If you rent, contact the landlord where alterations require consent. In a shared block, identify the managing agent or other person authorised to approve communal work. Listed buildings and conservation areas may have additional restrictions on external equipment. These matters should be established before a visit depends on a particular fixing or mounting position.
What happens after the first conversation
We discuss the appropriate type of appointment and any information needed before it can be arranged. Availability depends on location, workload and the proposed work. Exposed installations may be affected by weather, and specialist access can require separate planning. We will not promise a safe roof repair simply because the reception problem is urgent.
At the property, we confirm the requirements and inspect or test the relevant installation. The findings guide a proposed scope and price before authorised work proceeds. If conditions reveal a different requirement, that should be discussed first. You can ask why a component needs replacing and what retaining the existing equipment would mean.
Prepare the rooms without taking risks
Where safe, clear access to the affected television, wall outlets, recorder and any accessible distribution equipment. Keep remote controls and model information nearby. Do not move heavy furniture alone or remove electrical covers. Tell us about fragile surfaces, hidden services and any part of the property that requires special care before work begins.
Leave roof inspection and external access to the appropriate professionals. Do not climb ladders, pull hanging coax or try to secure a loose aerial yourself. If equipment appears unstable, keep people away from the area below it and explain the situation when calling. A safe description is more useful than a risky attempt to identify the damage.
Testing, handover and useful records
After the agreed work, we test the relevant outlets or equipment and explain essential operation. That may include channel checks, selecting the correct input or understanding the installed recording system. If an app requires your account, have a suitable device available, but keep passwords private and enter sensitive credentials yourself where possible.
Ask about the applicable guarantee, the components that were replaced and any equipment retained. Keep handover details with the model information for future reference. If symptoms return, note whether they match the original problem and which rooms or services are affected. Clear observations help distinguish a recurring fault from a separate change elsewhere in the system.